AAQ
AI VOICE AGENTS FOR LOGISTICS

AI Voice Agents that Stop Failed Deliveries Before They Happen

Every dispatch-ready order verified. Every customer ready. Before your driver leaves.

  • Packages dispatched to customers who aren't home.
  • COD orders rejected at the doorstep.
  • "Where is my order?" calls flooding your support desk.
  • Peak-season volume, same-size calling team.
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RTO Reduction20-30%
COD Confirmed>90%
WISMO Calls-50%
Languages11+

THE PROBLEM

Every Failed Delivery Costs You Twice

Forward shipping + return shipping. Driver time wasted. Customer lost. Most failures are preventable with a simple pre-dispatch call.

No Confirmation=

RTO

Package dispatched. Customer not home. You pay twice.

COD Unverified=

Rejection

Driver arrives. "I didn't order this." Trip wasted.

No Updates=

WISMO Flood

"Where is my order?" × 500/day. Support drowns.

Peak Season=

Same Team

Diwali volumes. Same 10 callers. Thousands uncontacted.

THE HARD TRUTH

Failed deliveries. Rejected CODs. WISMO overload. Different symptoms. Same cause: not enough calls before dispatch.

THE SOLUTION

Every customer contacted. Before your driver leaves.

AAQ calls every order — confirming address, verifying COD readiness, flagging issues before dispatch. In Hindi and regional languages.

PREVENT RTO

Outbound Conversations

Pre-delivery calls for every order. COD verification, address confirmation, slot booking. WhatsApp confirmation sent instantly.

REDUCE WISMO

Inbound Conversations

Handle "Where is my order?" 24/7. Provide tracking, reschedule deliveries, process returns automatically.

EVERYTHING TRACKED

System Integration

Connects to OMS, WMS, delivery systems. Full transcripts, delivery outcomes, RTO analytics.

DEEP DIVE

Pre-Delivery Verification

THE PROBLEM

Package dispatched. Customer not ready. RTO. You pay twice.

AAQ STEPS IN

Before dispatch, AAQ calls. In Hindi or regional language. Confirms address, COD readiness. Sends WhatsApp confirmation.

THE RESULT

Up to 20-40% NDR reduction. ₹80-150 saved per failure. Lakhs monthly at scale.

COD verificationAddress confirmationSlot bookingDelay alertsReturn scheduling

HOW WE WORK WITH YOU

We don't just give you a tool — we make it work for your business.

  1. 01

    Understand

    Your delivery flow, your systems, your RTO targets.

  2. 02

    Configure

    We build the AI agent tailored to your verification needs.

  3. 03

    Deploy

    Phone, WhatsApp, tracking page — wherever customers are.

  4. 04

    Optimize

    Measure RTO, iterate scripts, improve until targets hit.

From kickoff to live calls in days, not months.

WHY AAQ FOR LOGISTICS

Built for last-mile realities: COD, language diversity, peak-season surges.

TYPICAL

  • IVR blasts that customers ignore
  • Phone-only OR WhatsApp-only
  • Self-serve API — figure it out
  • Generic AI, doesn't know logistics
  • Features-focused pitch

AAQ

  • Voice AI that talks like a human
  • Phone + WhatsApp + Web unified
  • We configure for your delivery flow
  • Trained on RTO patterns, COD handling
  • RTO reduction partnership
“We partner with you for RTO reduction, not just call completion.”
REAL CONVERSATIONS

Real delivery calls. Real RTO prevention.

In the languages your customers actually speak.

Pre-Delivery Verification

Hindi

AAQ confirms address and COD readiness 24 hours before dispatch. Sends WhatsApp summary with tracking link.

AAQ

Namaste! Main AAQ se baat kar raha hu. Aapka order kal subah dispatch ho raha hai.

Customer

Haan, mujhe pata hai.

AAQ

Address confirm kar lete hain — Skytech, 803, Ghaziabad 201010. Sahi hai?

Customer

Bilkul sahi hai.

AAQ

COD amount ₹2,499 hoga. Kya cash ready hoga?

Customer

Haan, cash ready rahega.

AAQ

Perfect. WhatsApp pe tracking link bhej diya hai. Kal milte hain!

WISMO Handling

English

Customer calls in asking where their order is. AAQ pulls the live status, offers a reschedule if needed.

Customer

Hi, I want to know where my order is. Order number 8742195.

AAQ

Sure — that order is out for delivery and is expected by 4 PM today.

Customer

I won't be home till 6. Can it come later?

AAQ

Yes, I can reschedule to 6:30 PM. Same address?

Customer

Yes please.

AAQ

Done. You'll get a WhatsApp confirmation in a minute.

Return Pickup Scheduling

Hindi + English

Customer requests a return. AAQ confirms reason, books pickup slot, sends WhatsApp confirmation.

Customer

Mujhe order return karna hai — size theek nahi hai.

AAQ

Theek hai, return process kar dete hain. Kal 10 AM pickup ho jayega?

Customer

Haan kal theek hai.

AAQ

Confirm. Original packaging mein rakhiye. WhatsApp pe confirmation bhej diya hai.

FREQUENTLY ASKED

Common questions about AAQ for Logistics

How does AAQ reduce RTO (Return-to-Origin) for our logistics operation?
AAQ calls every dispatch-ready customer before the driver leaves the hub, in their preferred language. The agent confirms the delivery address, verifies COD readiness, and checks customer availability. Orders that fail verification are flagged for rescheduling — so your driver only goes to ready customers. Logistics partners typically see 20-30% RTO reduction within the first 2 weeks.
Does AAQ work with COD (Cash on Delivery) orders specifically?
Yes — COD verification is one of AAQ's most-used flows. The agent confirms the customer has the cash ready, repeats the order amount, and notes any objections (e.g., "send a smaller change"). When a customer says they can't pay, the order is flagged before dispatch — preventing the wasted trip and rejected COD.
How fast can AAQ go live for our logistics workflow?
From kickoff to live calls: typically a few days, not months. We map your delivery flow, integrate with your OMS/WMS, configure the agent script for COD/address/slot scenarios, and start with a pilot batch (commonly 1,000 orders). You'll see RTO impact in your first 2 weeks.
What languages does AAQ support for last-mile delivery calls?
AAQ handles Hindi plus 10 regional languages — Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Odia, Punjabi, and English — with native fluency and regional accents. Multi-language switching is automatic based on customer pincode or past preference.
How does AAQ handle high call volumes during Diwali, Big Billion Day, or peak season?
AAQ scales horizontally — there's no '10 callers' bottleneck. Whether you have 1,000 dispatches a day or 100,000, every order can be contacted before dispatch. No hiring, no training, no extra shifts.

Ready to stop failed deliveries?

Start with 1,000 orders. See NDR drop in 2 weeks.

Get started free

Live in days, not months. Hindi + 10 regional languages. Enterprise-grade security.