AAQ
AI VOICE AGENTS FOR CUSTOMER SUPPORT

AI Voice Agents that Answer Every Customer, Every Time

Every call answered. Every FAQ deflected. Every real issue routed to the right human.

  • Calls hitting voicemail after hours.
  • IVR menus customers abandon at "Press 1".
  • Tier-1 questions burning out your best agents.
  • Volume spikes that hiring can't keep up with.
Get started freeHear a real conversation
Coverage24/7
Response Time<1 min
Languages11+
Missed Calls0

THE PROBLEM

Every Missed Call Is a Customer Choosing Your Competitor

Support volume is unpredictable. Hiring is slow. IVRs frustrate. Customers want answers fast — in their language — at any hour. Most teams cannot deliver that, so satisfaction slips and churn climbs.

After-Hours Call=

Voicemail

Customer needs help at 10 PM. Office closed. By morning they have switched providers.

IVR Maze=

Abandonment

"Press 1 for sales, 2 for support…" Customers hang up before reaching a human.

Repetitive FAQs=

Agent Burnout

Same 20 questions all day. Best agents drowning in tier-1 tickets that should never reach them.

Volume Spike=

SLA Breach

Outage. Sale. Campaign. Queue blows out. Hiring takes weeks. Customers wait, then leave.

THE HARD TRUTH

Missed calls. IVR abandonment. Burned-out agents. Different symptoms. Same cause: not enough conversations happening.

THE SOLUTION

Every call answered. In any language. At any hour.

AAQ picks up every inbound call instantly, handles FAQs in natural conversation, captures intent and ticket details, and escalates only what truly needs a human — with full context handed off.

PROACTIVE OUTREACH

Outbound Conversations

Status updates, callback confirmations, CSAT surveys, win-back calls. Every customer reached, not just the ones who call you.

NEVER MISS A CALL

Inbound Conversations

24/7 pickup. Natural conversation, no menus. FAQ deflection, ticket capture, smart escalation to live agents with full context.

EVERYTHING TRACKED

System Integration

Connects to your CRM, helpdesk, knowledge base. Tickets created automatically. Full transcripts, intent tags, CSAT data.

DEEP DIVE

24/7 Inbound Coverage

THE PROBLEM

Customers call after hours, on weekends, during peak spikes. Your team can't answer everything — so calls go to voicemail and customers go to competitors.

AAQ STEPS IN

AAQ answers every call instantly. Handles FAQs from your knowledge base. Captures issue details, creates a ticket, and either resolves on the call or escalates to a human with full context.

THE RESULT

Every customer heard. Tier-1 volume deflected from human agents. Faster resolution. Higher CSAT — without adding headcount.

FAQ deflectionTicket capture and creationSmart escalation with contextMulti-language switchingAfter-hours and overflow coverage

HOW WE WORK WITH YOU

We don't just give you a tool — we make it work for your support team.

  1. 01

    Understand

    Your top call drivers, your knowledge base, your escalation policies.

  2. 02

    Configure

    We build the AI agent tailored to your FAQs, tone, and handoff rules.

  3. 03

    Deploy

    Phone, WhatsApp, web widget — wherever your customers reach you.

  4. 04

    Optimize

    Measure CSAT, deflection rate, escalation quality. Iterate scripts until targets hit.

From kickoff to live calls in days, not months.

WHY AAQ FOR CUSTOMER SUPPORT

Built for support realities: 24/7 coverage, multi-language, smart escalation.

TYPICAL

  • IVR menus customers hang up on
  • Chatbots that loop on the same answer
  • English-only support for regional users
  • Hire-train-attrit cycle for tier-1
  • Phone-only OR WhatsApp-only

AAQ

  • Natural conversation, no menus
  • Voice AI that actually talks to customers
  • Hindi + 10 regional languages, native fluency
  • AI handles tier-1, humans handle what matters
  • Phone + WhatsApp + Web from one platform
“We partner with you to deflect tier-1 volume and lift CSAT — not just to answer calls.”
REAL CONVERSATIONS

Real support calls. Real resolution.

In the languages your customers actually speak.

FAQ Deflection

Hindi

Customer calls asking about order status, refund timelines, or account details. AAQ resolves it on the call using your knowledge base.

Customer

Mera refund kab tak aayega? Maine kal return kiya tha.

AAQ

Aapka order number bata sakte hain?

Customer

Order 8742195.

AAQ

Ji haan, return process ho chuka hai. Aapka refund 5-7 business days mein process ho jayega.

Customer

Original payment method pe wapas aayega?

AAQ

Haan, same UPI account pe wapas aayega. WhatsApp pe confirmation bhej diya hai.

Customer

Theek hai, shukriya.

After-Hours Ticket Capture

English

Customer calls at 11 PM with an issue that needs a human. AAQ captures full details, creates the ticket, and confirms a morning callback.

Customer

Hi, my account got locked and I cannot access my dashboard.

AAQ

I am sorry to hear that. Can I have your registered email so I can pull up your account?

Customer

It is rahul.sharma@example.com.

AAQ

Thanks. This needs a specialist who handles account recovery — they start at 10 AM tomorrow. I have logged your issue with ticket number SR-4821.

Customer

I really need this fixed by tomorrow morning.

AAQ

Noted as high priority. Our team will call you back tomorrow at 10 AM. You will get an SMS with the ticket details.

Smart Escalation

Hindi + English

Customer issue needs a live agent. AAQ captures context, transfers to the right queue with a summary so the human starts informed.

Customer

Mujhe extra charge laga hai bill par — ₹499 ka, jo maine authorize nahi kiya.

AAQ

Main samajhta hu, ye frustrating hai. Aap kis date ka charge dekh rahe hain?

Customer

12 May ka. Maine to koi subscription liya hi nahi.

AAQ

Main aapki billing issue ko hamare specialist se connect kar raha hoon. Aapka case summary unhe forward kar diya hai.

Customer

Kitna time lagega?

AAQ

Less than a minute. Please hold while I transfer.

FREQUENTLY ASKED

Common questions about AAQ for Customer Support

How does AAQ handle inbound customer support calls?
AAQ picks up every inbound call instantly — no IVR, no hold music. The agent identifies the customer, understands the issue in natural conversation, and either resolves it using your knowledge base or escalates to a human with full context. Tier-1 questions (order status, refund timelines, account info) are handled end-to-end, freeing your humans for cases that need them.
Does AAQ integrate with our helpdesk and CRM?
Yes. AAQ connects to Freshdesk, Zendesk, Salesforce Service Cloud, Zoho Desk, Kapture, and custom systems. Tickets are created automatically with the full transcript, intent tag, sentiment, and any data captured. When AAQ escalates, the human agent receives the ticket pre-populated — no "please explain again" friction.
How fast can AAQ go live for our support workflow?
From kickoff to live calls is typically a few days, not months. We ingest your FAQ library and knowledge base, configure the agent's tone and escalation rules, integrate with your helpdesk, and start with a pilot queue. You see deflection and CSAT impact within the first 2 weeks.
What languages does AAQ support for customer service?
AAQ handles Hindi plus 10 regional languages — Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Odia, Punjabi, and English — with native fluency and regional accents. Multi-language switching is automatic based on customer profile or the language they begin speaking in.
How does AAQ handle peak volumes and outage spikes?
AAQ scales horizontally — there is no queue. Whether you receive 100 calls a day or 100,000 during an outage or campaign, every customer gets answered instantly. No hiring, no overtime, no SLA breaches when volume spikes.

Ready to never miss a customer call?

Start with one queue. See deflection and CSAT lift in 2 weeks.

Get started free

Live in days, not months. Hindi + 10 regional languages. Enterprise-grade security.