AAQ
AI VOICE AGENTS FOR DIAGNOSTIC LABS

AI Voice Agents that Turn Your Database Into Bookings

Every database contact called. Every home collection confirmed. Every report query answered.

  • The Diwali offer no one called about.
  • The health checkup reminder that slipped.
  • The home collection no one confirmed.
  • The repeat patient who went to Thyrocare.
Get started freeHear a real conversation
Calls Answered100%
Response Time<1 min
Campaign Reach10K+/day
Languages11+

THE PROBLEM

Every Uncalled Contact Is a Booking Lost to Competitors

You have a database of thousands of past patients — gold. But your team can call a handful a day. Meanwhile Thyrocare, Dr Lal, and 1mg are calling them with offers. Your repeat business walks out the door.

10,000 Database=

200 Calls/Day

Years of patient relationships. Your team can reach 2% of them in a working day.

Report Queries=

Front Desk Drowning

"Has my report come?" calls all day. Staff buried, real bookings missed.

No Confirmation=

No-Show

Home collection scheduled. No reminder. Phlebotomist reaches a locked door.

Last Year's Patient=

Competitor's

Repeat health checks not followed up. Patients book the next test wherever they see a banner.

THE HARD TRUTH

Cold database. Drowning front desk. Failed home collections. Different symptoms. Same cause: not enough conversations happening.

THE SOLUTION

Every database contact reached. Every home collection confirmed.

AAQ runs proactive campaigns on your patient database, confirms home collections the night before, and handles routine report-status calls — freeing your staff for in-lab patients.

MAXIMIZE BOOKINGS

Outbound Conversations

Database re-engagement, health-check campaigns, festive offers, home-collection confirmations — at scale, in regional languages.

FREE YOUR STAFF

Inbound Conversations

24/7 pickup for report-status queries, booking requests, and home-collection scheduling. Front desk freed for in-lab patients.

EVERYTHING TRACKED

System Integration

Connects to your LIMS, booking system, CRM. Bookings written back. Full transcripts and campaign analytics.

DEEP DIVE

Database Campaign at Scale

THE PROBLEM

A database of 10,000+ past patients sits idle. Your team can call 200 a day. Competitors are already calling them with health-check offers.

AAQ STEPS IN

AAQ runs the campaign across your full database in 48 hours, in regional languages. Pitches the offer, books home collections or in-lab slots, sends WhatsApp confirmation.

THE RESULT

Every contact called. Repeat bookings recovered from your own database — at a fraction of paid-acquisition cost.

Database re-engagementFestive and seasonal campaignsHome-collection confirmationReport-status query handlingTest prep and fasting reminders

HOW WE WORK WITH YOU

We don't just give you a tool — we make it work for your lab.

  1. 01

    Understand

    Your test catalog, home-collection routes, and patient segments.

  2. 02

    Configure

    We build the AI agent tailored to your campaigns, prep instructions, and booking flow.

  3. 03

    Deploy

    Phone, WhatsApp, web — wherever your patients respond.

  4. 04

    Optimize

    Measure bookings per campaign, no-show rate, CSAT. Iterate scripts until targets hit.

From kickoff to live calls in days, not months.

WHY AAQ FOR DIAGNOSTIC LABS

Built for lab realities: database scale, home-collection workflow, regional reach.

TYPICAL

  • Call centers that take days to ramp
  • IVR menus patients hang up on
  • English-only desk for regional patients
  • Generic AI that doesn't know diagnostics
  • Phone-only OR WhatsApp-only

AAQ

  • AI that's live in days, scales instantly
  • Natural conversation that feels human
  • Hindi + 10 regional languages, native fluency
  • Trained on test prep, home collection, report status
  • Phone + WhatsApp + Web from one platform
“We measure success by bookings, not just calls made.”
REAL CONVERSATIONS

Real lab calls. Real bookings.

In the languages your patients actually speak.

Database Campaign

Hindi

AAQ calls past patients with a seasonal health-check offer, qualifies interest, books the home collection and sends WhatsApp confirmation.

AAQ

Namaste, main AAQ se baat kar raha hu. Aapne pichle saal yahan test karwaya tha. Iss saal full body checkup par 30% off hai — kya main slot book karoon?

Customer

Kitne ka padega total?

AAQ

Discount ke baad ₹1,999, including 75+ parameters. Home collection free hai.

Customer

Theek hai, kal subah possible hai?

AAQ

Bilkul. Kal subah 7 AM ka slot book kar doon? 10 hours fasting rakhni hogi.

Customer

Haan, book kar dijiye.

AAQ

Done. Address confirm karne ke liye WhatsApp pe message bhej deta hu. Phlebotomist kal 7 AM aayega.

Home Collection Confirmation

English

AAQ calls the night before to confirm the home collection slot, reminds the patient about fasting, and updates the phlebotomist route.

AAQ

Hi, this is AAQ calling to confirm your home blood collection. Your home collection is tomorrow at 7 AM. Please remember to fast for 10 hours.

Customer

Yes, I remember. Same address as before?

AAQ

Flat 402, Whitefield Heights — is that correct?

Customer

Yes, that is right.

AAQ

Water is fine, but no tea, coffee, or food. Confirmation sent on WhatsApp with the phlebotomist's contact.

Customer

Got it, thanks.

Report Status Query

Hindi + English

Patient calls asking when the report will be ready. AAQ checks the LIMS, gives the ETA, and emails or WhatsApps the report when ready.

Customer

Hi, mera blood test report kab tak aayega? Sample kal diya tha.

AAQ

Aapka registered mobile number bata sakte hain?

Customer

9876543210.

AAQ

Mil gaya. Aapka report aaj shaam tak ready ho jayega. Main WhatsApp aur email pe bhej dunga.

Customer

Doctor consultation bhi included hai?

AAQ

Haan, free tele-consultation included hai. Report aane ke baad WhatsApp pe booking link bhej dunga.

FREQUENTLY ASKED

Common questions about AAQ for Diagnostic Labs

How does AAQ help us re-activate our diagnostic lab database?
AAQ runs structured campaigns across your full patient database — annual health checks, seasonal offers, repeat-test reminders — in 48 hours instead of months. The agent calls in the patient's language, pitches the offer, and books a home collection or in-lab slot end-to-end. Bookings come from contacts you already own, at a fraction of paid-acquisition cost.
Does AAQ integrate with our LIMS and booking system?
Yes. AAQ connects to common LIMS platforms and lab booking systems. Slots booked or rescheduled are written back in real time, report availability is checked live for status queries, and WhatsApp confirmations include test prep instructions automatically.
Can AAQ handle home-collection scheduling and confirmations?
Yes. AAQ schedules home collections on inbound calls, confirms them the night before, reminds patients about fasting and prep, and reschedules when the patient is unavailable. Confirmed routes are sent to your phlebotomist app so failed visits drop sharply.
What languages does AAQ support for lab patient calls?
AAQ handles Hindi plus 10 regional languages — Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Odia, Punjabi, and English — with native fluency. The agent automatically uses the right language based on patient profile or the language they speak first.
Is patient data secure with AAQ?
Yes. AAQ runs on enterprise-grade security with encrypted storage, role-based access, and configurable retention. Report data fetched from your LIMS stays within your environment and is only shared on verified patient calls. We work with your compliance team during setup to align with healthcare data-protection requirements.

Ready to turn your database into bookings?

Start with one campaign. See bookings climb in 2 weeks.

Get started free

Live in days, not months. Hindi + 10 regional languages. Enterprise-grade security.